Privacy Policy

Last updated: Wednesday 1st July 2026

Milk Education is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful way.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, register with us, apply for roles, request staff, or otherwise interact with Milk Education.

1. Who we are

Milk Education is an education recruitment agency providing recruitment and supply staffing services to schools, teachers, teaching assistants, support staff, candidates, and related education professionals.

Organisation: Milk Education

Address: 100 Old Hall Street, Liverpool, L3 9QJ

Email: info@milk-education.co.uk

For the purposes of UK data protection law, Milk Education is the data controller for the personal information we collect and process, unless we tell you otherwise.

2. Personal information we collect

We may collect and process the following types of personal information:

Website users

• Name and contact details when you complete a form
• Email address, telephone number, and message content
• IP address, browser type, device information, and website usage data
• Cookie and tracking preferences

Candidates and applicants

• Name, address, email address, and telephone number
• CV, work history, education, qualifications, and training records
• Right to work information
• References and employment checks
• DBS and safeguarding-related information, where required
• Availability, location preferences, and role preferences
• Interview notes and communications with us
• Payroll, tax, pension, and payment information, where applicable

Schools, clients, and contacts

• Name, job title, school or organisation name
• Work contact details
• Staffing requirements and booking information
• Communications, feedback, and service records
• Contract and billing information

3. How we collect your information

We may collect information when you:

• Visit our website
• Complete a contact form
• Register as a candidate
• Apply for a job
• Upload or send us your CV
• Request education staff
• Contact us by phone, email, social media, or post
• Attend an interview, training session, or event
• Engage with our marketing emails or website content

We may also receive information from third parties, including job boards, schools, referees, background-check providers, payroll providers, public registers, and professional platforms.

4. How we use your information

• Provide education recruitment services
• Match candidates with suitable roles
• Manage applications, interviews, bookings, placements, and assignments
• Carry out safeguarding, right to work, background, and reference checks
• Communicate with candidates, schools, and clients
• Respond to enquiries
• Manage contracts, invoices, payments, and administration
• Send relevant service updates or marketing communications, where permitted
• Improve our website, services, and user experience
• Comply with legal, regulatory, safeguarding, tax, and employment obligations
• Protect our business, website, users, and legal rights

5. Lawful bases for processing

We will only use your personal information where we have a lawful basis to do so. These may include:

• Contract: to provide services or take steps before entering into a contract
• Legal obligation: to comply with employment, safeguarding, tax, and regulatory duties
• Legitimate interests: to operate and improve our recruitment services, communicate with clients and candidates, and protect our business
• Consent: where you have given consent, such as for certain marketing or optional cookies
• Vital interests: in rare circumstances where health or safety is at risk

Where we rely on consent, you can withdraw your consent at any time.

6. Special category and safeguarding information

Because we work in education recruitment, we may process sensitive information where necessary, including health information, safeguarding information, DBS-related information, or information relating to criminal convictions, where permitted by law.

We only process this type of information where it is necessary, proportionate, and legally permitted, including for safeguarding, employment checks, legal obligations, or substantial public interest reasons.

7. Sharing your information

• Schools, academies, trusts, and education providers
• Referees and previous employers
• DBS, right to work, and background-check providers
• Payroll, pension, accounting, and payment providers
• IT, website, CRM, and cloud service providers
• Job boards and recruitment platforms
• Professional advisers, insurers, auditors, and legal advisers
• Regulators, law enforcement, courts, or public authorities where required

We will only share personal information where necessary and appropriate.

8. International transfers

Some of our service providers may process personal information outside the UK. Where this happens, we will take appropriate steps to ensure that your personal information is protected in accordance with applicable data protection laws.

9. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including legal, regulatory, safeguarding, tax, accounting, and reporting requirements.

Retention periods may vary depending on the type of information and the reason we hold it.

10. Marketing

We may contact you with relevant updates, services, job opportunities, events, or information that may be of interest.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at info@milk-education.co.uk.

We will not sell your personal information to third parties.

11. Cookies and website analytics

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work, while others help us understand how visitors use the site or support marketing activity.

For more information, please see our Cookie Policy.

12. Your rights

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for a copy of your information in a portable format
• Withdraw consent where processing is based on consent
• Complain to the UK Information Commissioner’s Office

To exercise your rights, contact us at info@milk-education.co.uk.

13. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

14. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact us

Email: info@milk-education.co.uk

References for review

ICO website for data protection and PECR guidance: ico.org.uk